1. How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed. During busy periods, processing may take slightly longer.
2. How long does shipping take?
Estimated delivery times are:
- Domestic: 5–7business days
- International: 7–15 business days
Actual delivery time may vary depending on location and carrier conditions.
3. Do you ship internationally?
Yes, we offer international shipping to many countries. Delivery times and availability may vary depending on destination.
4. How can I track my order?
Once your order is shipped, a tracking number will be provided so you can monitor the delivery status online.
5. What if my order is delayed?
Delays may occasionally occur due to customs, weather, or carrier issues. If your order is significantly delayed, please contact us for assistance.
6. Can I change or cancel my order?
Orders can only be modified or canceled within a short period after placement. Once processing begins, changes may not be possible.
7. What is your return policy?
We accept returns within 14 days of delivery for eligible items that are unused and in original condition.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
9. When will I receive my refund?
Refunds are typically processed within 5–10 business days after the returned item is received and inspected.
10. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order details so we can assist you with a replacement or refund.